Together with ORION – our fraud management service provider – we have in place a sophisticated card monitoring program to provide additional security protection 24/7, when you’re at home or travelling.
We understand you want to feel safe when shopping or travelling with your Visa credit or debit card. Hence, we have put in place a sophisticated card monitoring program to provide additional security protection – wherever you are 24 hours a day – through our fraud management service provider ORION.
ORION monitors usual card spending, so we can detect any unusual spending patterns and prevent attempts by others to use your card. In the case of suspicious transactions we will contact you directly, as soon as possible. In the event that you are not contactable, ORION will restrict your card.
We recommend you contact us before travelling overseas and let us know all your contact details while away. We also recommend that as a precaution, you should have more than one way to access your accounts in case of an emergency (for example, you may have both a debit and credit card, or consider arranging for your partner to be the additional cardholder).
Protect yourself against card fraud
Here are some useful tips to help you prevent fraud:
If you suspect any fraudulent or unauthorised transactions on your card account, contact us immediately.
Safer, more secure online shopping
Now you can enjoy the freedom of shopping online with the extra protection of Verified by Visa (VbV).
VbV is designed to provide extra protection when you shop online at participating VbV merchants with your Visa card.
Each time you make an online purchase, the VbV program assesses the risk level of the transaction. Where there is certain activity that may seem out of the ordinary such as high dollar value on a purchase, or a retailer you’ve never bought with before, you’ll be asked to confirm some simple personal details, such as your name as per your card, your date of birth, postcode as advised to us and member number to ensure your card isn’t being used fraudulently.
Unless VbV detects a certain degree of risk with your transaction, you won’t even notice the program working behind the scenes to protect you. Best of all, you won’t be interrupted on your way to the checkout.
The VbV service is free, so you now can start transacting safely, securely and confidently.
Please call us on 13 63 73 if you require further information on Visa cards or our Fraud management processes.
Orion is the registered trademark of Indue Limited ABN 97 087 822 464.