How to change your personal details via online banking
Log in to internet banking.
Go to My preferences > My profile.
You can change either your address or contact details.
Log in to mobile banking.
Go to More > Personal details.
Log in to BankVic App.
Go to Mobile banking > More > Personal details.
Remember if calling us or visiting a branch to change your details, you'll be asked to verify your identity.
You can only change your personal details, and not those of your spouse or partner. More importantly, if you're a parent and changing addresses and contact details, remember to change your children’s contact details too.
If you have taken out insurance policies through us and changed your details via online banking, you still need to call 13 63 73 option 5 so we can update your details on the insurance policies as well.