If you've forgotten your online banking password, you'll need to contact us to get it reset.
If you believe your online banking password has been compromised, change it immediately via internet banking and inform us right away on 13 63 73 option 3.
Here’s how you can change your password via internet banking.
Remember, if you fail to safeguard your password, you may increase your liability for unauthorised use. We therefore strongly recommend that you:
Refer to our Online Banking terms and conditions in section 4.18.1 (clause 5) of our General Information, Terms and Conditions for a list of circumstances where you may be held liable for losses caused by unauthorised transactions. Any liability for losses resulting from unauthorised transactions will be determined in accordance with section 5 and the ePayments Code, rather than the security measures listed above, which are guidelines only.
Any advice is general, so it may not be right for you. Before acting on the advice you should consider whether the advice is appropriate for you. We will comply with the ePayments Code in dealing with any online banking transaction. You can obtain a copy of the Code from BankVic or on the Australian Securities and Investments Commission Australian Securities and Investments Commission website.