Member Support

Current as at April 2 2020 

As the Australian community continues to work together to slow down the spread of Coronavirus, BankVic is committed to supporting our members, many of which are on the frontline of the response.

We have been following guidance from our partners and the advice of the Australian and Victorian Government to keep our people, members and workplaces safe.

Financial Hardship Assistance

For members who are being impacted financially by the Coronavirus we are here to help. We have financial assistance options available:

• Advance payments: Advance payments on home loans can be accessed to cover future repayments and can be withdrawn to support short-term cashflow needs, if members have a Redraw facility on their accounts.

• Pause repayments across all lending products: Impacted members may apply to defer repayments for a period of up to six months.

Apply online

If you would like to complete a web-form to lodge a financial assistance application please click here, if you would like to download a financial assistance form please click here

For further information and to discuss assistance available for you, please contact us on 13 63 73.

Branch availability

BankVic branches at Royal Children’s Hospital, Sunshine Hospital and Monash Medical Centre are temporarily closed from Friday 27th March. This is to support our partners as they adhere to the highest standards of infection control for patients and others in the community.

Our branches at Glen Waverley, City West and World Trade Centre remain open. To further protect our people and our members, newly installed safety screens, along with other important hygiene measures, in these branches aim to prevent the spread of the Coronavirus.

For further information, visit BankVic Branches and ATMs website.

Ways of banking

Providing continuity of service to our members is more important than ever, while many members support people affected.


• Glen Waverley: open

• City West: open

• World Trade Centre: open

• Monash Medical Centre: temporarily closed

• Royal Children’s Hospital: temporarily closed

• Sunshine Hospital: temporarily closed

Mobile Lenders: appointments are available via phone and video conference. Our team is available to help you through this time.

Phone banking, Internet Banking, App and ATMs: You can access your accounts anytime and anywhere.

Contact Centre: you can contact us on 13 63 73 from 8am-7pm Monday to Friday and 9am-12pm on Saturday.

Information regarding scams and phishing 

The Australian Competition and Consumer Commission (ACCC) has warned all Australians of an increase in scams and phishing attempts, as criminals try and take advantage of the disruption caused to people, business and communities due to COVID-19. Scammers are doing things such as falsely selling coronavirus-related products online, and using fake emails or text messages to try and obtain personal data. Other scams include phishing emails and phone calls impersonating the World Health Organisation, government authorities, and legitimate businesses.

If you have been impacted by a scam that’s affected your banking, please contact us on 13 63 73.


BSB: 704-230

Police Financial Services Limited - ABN 33 087 651 661
AFSL 240293 Australian Credit Licence 240293
General Enquiries 13 63 73
Copyright 2017