BankVic

Register for online banking

Thank you for choosing our online banking services. To register simply follow the instructions below.

Eligibility requirements:
You must be a member of Police Financial Services Limited to register for this internet banking service. Read more about membership. There is no minimum age requirement for this service.

Prior to registering for online banking:
You must read and acknowledge that you understand the Terms and Conditions detailed below. You may also wish to download our General Information, Terms & Conditions which includes a copy of these terms and conditions and our Non-Cash Payment Services Product Disclosure Statement which explains the services, their benefits and risks and any fees and charges that may apply.

Online Banking Terms and Conditions applying to the internet banking and mobile banking services as issued by

POLICE FINANCIAL SERVICES LIMITED ABN 33 087 651 661 AFSL and Australian Credit Licence 240293

1. Definitions

App Passcode means the 4-digit code nominated by you as a shortcut password when accessing the BankVic App.

BankVic App means a smart application designed for compatible devices.

Internet Banking means any internet banking service provided by Police Financial Services Limited by use of an internet and a Password.

Mistaken internet payment means a payment made through the online banking services where funds are paid into the account of an unintended recipient because the user has entered or selected a bank/state/branch (BSB) number or other identifier that does not belong to the named recipient as a result of the user’s error or the user being advised of the wrong details. This does not include BPAY payments.

Mobile Banking means online or Internet Banking accessed by a mobile device, through the internet or smart application, and available only to registered users of internet banking.

Mobile Device means mobile phone or smart phone, tablet or similar device.

Online Banking means the internet banking and mobile banking services provided by Police Financial Services Limited by use of an internet and a Password.

Password or Identification Reference means a personal identification number or word which is issued to you upon your acceptance of these terms and conditions and registration for Internet Banking, or nominated by you as an app Passcode when using the BankVic App, and used in conjunction with Internet Banking services provided by Police Financial Services Limited or such other services we may advise from time to time.

Police Financial Services Limited ABN 33 087 651 661 AFSL and Australian Credit Licence 240293, GPO Box 2074 Melbourne VIC 3001, T 13 63 73, E info@bankvic.com.au means the financial institution who issued you with these online banking services.

We, our and us – Police Financial Services Limited ABN 33 087 651 661, AFSL and Australian Credit Licence 240293. Any other grammatical form of the word “we” has a corresponding meaning.

You/Your – means the member or any person authorised to act on behalf of the account holder instructing us to make BPAY Payments from time to time. Any other grammatical form of the word “you” has a corresponding meaning.

2. Important information to safeguard your account

If you fail to safeguard your Password or Identification Reference, you may increase your liability for unauthorised use. We therefore strongly recommend that you:

do not disclose your Password or Identification Reference to anyone, including a family member or friend;

do not record your Password or Identification Reference on or with:

the device, such as the telephone or computer, that you use to access the Online Banking service or anything likely to be lost or stolen with that device; or

any other identifier, such as a customer reference number, that may be used to access your Online Banking service;

do not permit anyone else to use your password or Identification Reference;

examine your account statement as soon as you receive it to identify and report, as soon as possible, any instances of unauthorised use; and

if possible, change your Password or Identification Reference at frequent intervals and ensure that you choose a password or Identification Reference that is not easily identified with you such as a recognisable part of your name or car registration.

Refer to section 5 Liability of these Conditions of Use for a list of circumstances where you may be held liable for losses caused by unauthorised transactions. Any liability for losses resulting from unauthorised transactions will be determined in accordance with section 5, rather than the security measures listed above, which are guidelines only.

3. Introduction and Acceptance

(a) These terms and conditions only apply to online banking and your use of it. Online banking allows you to access your Account and information through our Internet Banking website using either a personal computer or Mobile Device; or

through a Smart App using a mobile phone or other mobile device.

Upon your acceptance of these terms and conditions and registration for internet banking you will nominate or we will issue you with an internet banking password.

(b) Your Password

To log on to online banking your Password must be used in conjunction with your member number.

The Password is our means of identifying you. Your member/client number and Password will permit any person using your member / client number and Password on Internet or Mobile Banking to access, operate, transact on and view the eStatement for any account linked to internet banking.

When you apply for registration, you will be required to provide a Password. Once you have been registered to use online banking you will need to change the initial Password to another Password before you can conduct any further enquiries or transactions.

In using the BankVic App, you can nominate a 4-digit Passcode (a shortcut personal identification number) that will allow you to access the BankVic App site, however as a security measure you will be required to enter your full Password when transacting.

(c) The first time that you access our Online Banking service constitutes your acceptance to these terms and conditions set out in this Clause 3.

(d) If these terms and conditions are not clear to you, contact us BEFORE registering and using our Online Banking services.

(e) In the event of any inconsistencies between these terms and conditions and the remainder of the Conditions of Use, these terms and conditions will apply to the extent of the inconsistency.

4. Using Online Banking

(a) Authorised users

If you have previously or in the future nominated an authorised user to your account(s) you acknowledge that:

each authorised user nominated by you to have access on your account(s) can use the online banking services and, by using the services, can access, operate and transact on your linked account(s) in the way that you can; and

any variation to existing authorities must be lodged on the approved form available at any branch.

Any joint membership or joint account for which we hold a standing instruction that two or more parties to the membership or account must sign to transact on that membership or account must observe security requirements as set out in these Terms and Conditions.

If you fail to do so you may incur increased liability for unauthorised use of your password.

You are responsible for any use of the service by an authorised user including all transactions performed by any authorised user who has access on your account(s), through Internet or Mobile Banking, as if that user were by you. You are also responsible for ensuring that each authorised user complies with all obligations and responsibilities imposed on you under these Terms and Conditions.

(b) Using a terminal or Mobile Device

When you use your member number and password to log on to a terminal or Mobile Device, you authorise us to act on the instructions entered into the terminal.

(c) Transactions

You can use our Online Banking service to make the following types of transactions:

(i) transfers of funds between your Accounts;

(ii) transfers of funds to external accounts;

(iii) making BPAY payments; and

(iv) making Osko payments.

Processing of transactions

If you instruct us to make a payment, including transfers between your accounts, to other accounts held with us and to accounts at another financial institution, before 2pm on a Banking Business Day (any day on which banks in Sydney and Melbourne are able to effect settlement through the Reserve Bank of Australia), it will in most cases be treated as having been made on the same day.

However, the payment may take longer to be credited to another party if you instruct us to make a payment on a Saturday, Sunday or a public holiday or if a participant in the BPAY Scheme does not process a payment as soon as they receive its details.

We may assign any date we consider appropriate to a debit or credit you carry out. We may subsequently adjust debits and credits to accurately reflect the legal obligations of you and us.

If we do this, we may make consequential changes (including interest charges).

Transaction limits

Before you first use our Online Banking service, we will advise you of any daily or other periodic limits that are applicable to the number or value of transactions you can make using Online Banking.

We may set and vary transaction limits at any time.

(i) BPAY scheme

If you require us to make BPAY payments on your behalf to billers who tell you that you can make payments to them through the BPAY Scheme using online banking the BPAY Terms and Conditions (set out in subsection 4.18.3 of the General Information, Terms & Conditions booklet), or described as Specific BPAY Terms and Conditions following these terms and conditions appearing on the online banking site, will apply to the making of the payment.

(ii) Osko by BPAY Scheme

If you are using Osko to make near real-time payments (see section 4.18.4 of the General Information, Terms & Conditions booklet).

(ii) Transactions to external accounts

Where debits are initiated from your account held with us to an external account/s with another financial institution/s we reserve the right to limit the dollar value of such transactions. Any variation in limits will be subject to our approval.

You must check the account details you enter as the account name cannot be verified by us prior to sending your funds. Incorrect information may result in funds being credited to the account of an unintended recipient of the BSB number and/or identifier do not belong to the named recipient, and loss of funds should they not reach the intended recipient. It may not be possible to recover your funds from an unintended recipient.

We will not be liable for any delays or errors by or for the failure of other parties to accept or acknowledge receipt of, funds which you or an authorised user have instructed us to pay to or via that party or for delays in advising you or crediting you if a transfer or payment instruction is not successfully processed by another party.

Transactions to external accounts mean a transfer of value to an account held at another financial institution with a bank /state / branch number of six digits and an account number of up to nine digits.

Internet banking instructions requiring the transfer of funds (including BPAY Payments) may not be carried out if there are insufficient funds in your Account.

(d) We may cancel or suspend your access to our Online Banking service at any time.

The circumstances in which we may suspend your right to participate are:

If you have ceased to be a member of Police Financial Services Limited under Division 5 of the Constitution; or

If the Payer or someone acting on their behalf is suspected of being fraudulent.

If we do this and it is practical to do so, we will notify you prior to our cancelling or suspending your access to our Online Banking service.

(e) When you use our Online Banking service, you agree that:

you are giving us instructions; and

in the first instance, we can accept that these instructions

are from you and you will be liable (in the first instance) for all transactions that arise from use of our Online Banking service, unless any of the circumstances set out in section 4 of the Conditions of Use applies.

(f) Other than to correct an error in your Account and the refund of any charges or fees imposed on you as a result of the error, we will not be liable to you for any loss caused by our Online Banking service malfunctioning if you were aware, or should have been aware, that the Online Banking service was unavailable for use or was malfunctioning.

(g) Security

(i) Security of your password

If you believe that your Password has been breached, you must notify us as soon as possible. Refer to section (ii) of this clause below.

The security of your password is very important. You should memorise your code and then destroy any record of it. If you do not feel confident about remembering your code, you must make every effort to ensure that any record of your password is not misused, lost or stolen. If you fail to observe the security requirements set out in these Terms and Conditions you may incur increased liability for unauthorised use of your password, see condition 3.

You must:

not record your password on any item that is liable to loss or theft

not disguise your password by reversing the sequence or using alphabetical characters or numbers; A = 1

not describe your password as a ‘password’, ‘access code’ or something similar

not keep your record of passwords, member numbers and other confidential information together, they must be kept separate and apart from each other

not select or disguise your password by using dates of birth, family members names, social security, licence or telephone numbers, other access codes, or combinations or parts of same

not store or use a memory aid to store your password in any low security electronic device of any kind, such as (but not limited to):

calculators

personal computers

electronic organisers

not leave any Mobile Device, through which you access internet or Mobile Banking, unattended and logged into our online banking services

lock your Mobile Device or take other steps necessary to protect your account from unauthorised access

not tell any unauthorised person, including a family member or friend, the password

not allow any unauthorised person to read, watch the entry of or hear the password

immediately inform us in accordance with clause (ii) of the loss, theft or unauthorised use of the password; and

regularly change the password for security reasons.

There may be other forms of disguise that may also be unsuitable because of the ease of another person detecting your password.

(ii) Loss of password and cancelling registration

If your password is stolen, you suspect that your password is known to someone else, you suspect any unauthorised use of your password or forget your password, you must immediately log on to internet banking and change your password or contact us by calling 13 63 73 option 3 and change your password.

If your App Passcode is stolen or you suspect is known to someone else, you can change this through the BankVic App.

You may request us to cancel your registration to use internet or Mobile Banking by calling Service & Sales on 13 63 73. You can deregister the BankVic App by contacting BankVic on 13 63 73. We will inform you when the cancellation is effective.

Any unreasonable delay in notifying us may result in possible increased losses from unauthorised transactions.

If your registration is cancelled, any future dated payments that you authorised using internet or Mobile Banking may not be cancelled. These should be cancelled by contacting your nearest branch or by calling 13 63 73 option 3.

(iii) Security of online banking

We will use such measures as we deem reasonable to help ensure the security of the online banking environment, including firewalls and data encryption.

Not withstanding this, we cannot guarantee that data transmission over the internet is absolutely secure.

You are responsible for your own anti-virus and security measures and those of any authorised user, to prevent unauthorised access via internet or Mobile Banking to your accounts.

We will take all reasonable steps to ensure that the information that we make available to you through online banking services is correct and updated regularly.

We will not be liable for or in connection with any inaccuracy, errors or omissions in that information because of the communication network, ancillary equipment or any other circumstances beyond our reasonable control.

We will not be liable for any losses incurred from a failure by you to deregister the BankVic App from a mobile device where you have allowed another person to use the service.

BankVic also reserves the right to deregister any inactive BankVic App, that is where the App has not been used for more than twelve months.

You must immediately notify us to cancel any payment suspected at risk due to loss of your or your recipient’s Mobile Device.

(h) Account Statements and queries

You should check your accounts properly after transacting on internet or Mobile Banking. When you receive your Statement of Account or eStatement notification you should carefully check that all entries appearing in your Statement of Account are in accordance with your instructions. You should report to us immediately any discrepancies including any transaction that you did not authorise.

If because of your delay in notifying us of any irregular or unauthorised transactions, we are unable to take advantage of any rights or remedies that may have otherwise been available to us to reverse or correct such transactions, you shall not be entitled to dispute your liability of us for the amounts of such transactions as disclosed in your statement of account. Any unreasonable delay in notifying us may also affect your level of liability, that is whether you will be liable for the actual loss or a portion of the loss.

Statement of Account and Transaction Lists

(i) A Transaction List viewed, printed or downloaded from internet banking does not constitute a statement of your account we are required to issue to you in accordance with the terms and conditions applicable to your account/s. A Transaction List is not an eStatement.

(ii) eStatements is the electronic provision of your statement of account. You may use eStatements as an alternative service to receiving the paper version of your statement of account. eStatements is available to all members / account holders who have elected to receive eCommunications and have registered for online banking.

(iii) If you believe there has been a mistake or a transaction that you did not authorise, you must immediately contact us. Any concerns will be investigated in the same manner as our Complaints procedures as set out in this clause.

We have established an internal procedure to resolve any disputes a member, account holder or authority to operate may have with us, including any unauthorised transaction, mistaken internet payment report, online banking or BPAY Payment dispute. We also have access to an external and impartial system to enable a member, account holder or authority to operate to resolve any such dispute that cannot be satisfactorily dealt with by our internal procedures. A copy of our Complaints Dispute Resolution Guide which details our procedures, is available on our website bankvic.com.au, from any branch or by calling Service & Sales on 13 63 73.

(iv) Information we give you, by our Online Banking services, about your Account relates to transactions that we have processed. Some transactions that you may have made may not have been processed to the Account at the time we give you the information you have requested.

5. Liability

In circumstances where an unauthorised electronic transaction occurs on your account the following conditions of use will apply:

(a) Your liability for unauthorised transactions that occur through internet or Mobile Banking where it is unclear whether you have contributed to the losses resulting from the unauthorised transaction will normally be limited to:

$150.00;

The balance of the account (including the unused portion of any credit limit);

The actual loss at the time we are notified of the loss or theft of your code or the breach of your security excluding that portion of the losses incurred on any one day which exceeds any relevant daily transaction or other periodic transaction limit;

whichever is the smallest amount.

(b) You are not liable for any losses that occur through Internet or Mobile Banking:

Where it is clear that you have not contributed to those losses;

For any unauthorised operation that occurs before you have received notification of your password registration from us;

That are caused by the fraudulent or negligent conduct of our employees or agents or merchant or their agents;

Where a transaction has been incorrectly debited more than once to the same account;

That is caused by a device, identifier or password which is forged, faulty, expired or cancelled; or

Resulting from unauthorised transactions occurring after you tell us that any of your codes have been misused, lost or stolen or have become known to someone else or with your previous password after you change it to a new password.

You will not be liable for any unauthorised transactions that occur through Internet or Mobile Banking after you have given us notice that you no longer wish to use the service/s and we have confirmed in writing that your access has been cancelled.

C) You will not be liable for loss arising from an unauthorised transaction that can be made using an identifier without a password or device unless you unreasonably delay reporting the loss or theft of your identifier.

(d) However if we consider that we can prove on the balance of probability that you have contributed to the unauthorised use because you:

Recorded or indicated your password on any item that is liable to loss or theft;

Disclosed your password (including to a family member, friend or one of our staff);

Allowed someone else to use your password;

Did not sufficiently disguise your password (see condition 4(g));

Selected any of the password combinations detailed in condition 4(g);

Allowed someone else to access your accounts by not logging off from Internet or Mobile Banking;

Left your Mobile Device unattended;

Allowed another person to use your Mobile Device without deregistering your BankVic App from that device

Have contributed to the unauthorised use by failing to immediately notify us of the unauthorised use of the password;

you will be liable for the actual losses that occur between the time you became aware of the security compromise or should reasonably have become aware in the case of a lost or stolen code or device and the time you advised us of the security compromise or loss of the code or device but you will not be liable for any losses which:

(1) Exceed the balance plus any credit limit on the accounts you have access to using or for any portion of the losses incurred in any period that exceeds any applicable periodic transaction limit, including any applicable daily transaction limit, or which occurred on an account that was not agreed could be accessed using the device, identifier or password used to perform the transaction.

(e) We are not responsible for the operation of any secure computer equipment, including Mobile Device, or electronic system (other than our Online Banking systems) you use to transact using the internet.

(f) Nothing in these Terms and Conditions shall operate so as to exclude, restrict or modify the application of any of the provisions of the Competition and Consumer Act 2010, the Australian Securities and Investment Commission Act 2001 or equivalent state or territory legislation.

6. Mobile device access to your accounts

Our online banking services include access through a Mobile Device. This access may be using your mobile device to access our internet banking site or through downloading BankVic App, a smart application designed for compatible mobile devices.

Mobile Banking is an access method available only to registered users of Internet Banking. Where there is any inconsistency between these Terms and Conditions and the Online Banking Terms and Conditions, these terms and conditions shall prevail.

(a) You will use your Member Number and Internet Banking password when logging on to Mobile Banking. When using the BankVic App you can elect a 4-digit Passcode for access to the BankVic App, however you will need to use your full internet banking password when transacting.

(b) Mobile Banking services and features are limited to:

Check account balances;

View transaction history;

Transfer money between accounts (internal and external);

Use BPAY to pay bills (BPAYView not available);

Use Osko for payments

View interest information;

View your contact details; and

Locate ATMs and branches when using the BankVic App.

If you do make an error, you must advise us immediately or as soon as you become aware of the error, this advice is known as a Mistaken Internet Payment Report. Refer to subsection 7 Mistaken Internet Payments of these Terms and Conditions.

We are not responsible for:

any inability of a Mobile Device to access the service orany loss or damage to a Mobile Device resulting from your access or use or attempted use of our Mobile Banking.

(e) Access to our Mobile Banking service outside of Australia may be dependent on your telephone communications provider’s international roaming services. We are not liable for any additional costs you incur.(f) Any conditions of use and charges relating to a Mobile Device are your responsibility.

Charges: We reserve the right to charge a fee for any transaction and we are authorised to debit an account with those fees which will reduce the balance of that account.

If you consider that we have incorrectly charged you a fee or charge, you may dispute this by contacting us in accordance with section 9 of these terms and conditions.

Our Fees and Charges brochure is available on our website, at any branch or by calling Service & Sales on 13 63 73. You will be advised of any applicable fees and charges at the time you apply for this service.

(i) Transaction feesUsing these services could incur additional data charges and it is your responsibility to confirm with your telecommunications service provider whether you have a data plan and what the terms and conditions of use entail.

We will not be liable for any loss where you have stored sensitive information such as your member number, passwords and contact details on your Mobile Device.

7. Mistaken internet payment report

There are circumstances where if you make an error in making a payment through the online banking facility and funds may be paid into the account of an unintended recipient. This may occur because you entered or selected a bank/State/branch (BSB) number or other identifier that does not belong to the intended recipient because you were advised of the wrong details or there has been an error in keying in the numbers.

A Mistaken Internet Payment does not include BPAY payments.

Where you have made a Mistaken Internet Payment, you must advise us as soon a possible or as soon as you become aware of the error, by phoning 13 63 73 option 3.

If you advise us on the same day as the transaction, prior to the cut-off time, we may be able to return the funds on the same day.

If you advise us outside of this timeline, we will investigate and liaise with the unintended recipient’s financial institution to recover the funds.

We will endeavour to comply and ensure that the receiving financial institution complies with the ePayments Code in investigating and returning the funds to you. If you are not satisfied we or the receiving financial institution has complied with the ePayments Code you have the right to complain to us. Refer to subsection 9 of these terms and conditions Dispute Resolution.

8. Changes to conditions of use

We reserve the right to change these Conditions of Use. We will provide at least 20 days advance written notice of the following changes to terms and conditions:

(a) imposing or increasing fees or charges for issuing or replacing a password,

(b) imposing or increasing fees or charges for performing transactions,

(c) increasing a holder’s liability for losses relating to transactions, or

(d) imposing, removing or changing a daily or other periodic limit on:

(i) transactions,

(ii) a facility, or

(iii) electronic equipment (for example, limits on the number or value of ATM withdrawals).

If we remove or increase a transaction limit, we will provide a clear and prominent notice as this may increase your liability in the case of unauthorised transactions.

The notice period for other variations to these terms and conditions will be in accordance with the industry code of practice.

We may notify you of changes either through:

a direct letter or other direct communication to your last known address;

notification by electronic means;

announcement via our newsletter or website;

notices on, or sent with account statements;

notices on Electronic Banking Terminals or in branches; or

press advertisements.

In addition, in the last two cases, we will also give you written advice of the changes at the time of your next account statement.

If a written notice is delivered to you personally the date of delivery is the date you receive the notice.

Written notice will not be given of a variation that is required by an immediate need for us to restore or maintain the security of our systems or accounts.

9. Dispute resolution

We have established an internal procedure to resolve any disputes a member, account holder or authority to operate may have with us, including any unauthorised transactions, mistaken internet payment reports, online banking or BPAY Payment dispute. We also have access to an external and impartial system to enable a member, account holder or authority to operate to resolve any such dispute that cannot be satisfactorily dealt with by our internal procedures. A copy of our Complaints Dispute Resolution Guide which details our procedures, is available on our website bankvic.com.au, from any branch or by calling Service & Sales on 13 63 73.

10. Industry codes of practice

We warrant that we will comply with the requirements of the ePayments Code as established by the Australian Securities and Investments Commission and with the provisions of any industry Code of Practice if we have agreed to be bound by the Customer Owned Banking code of practice. If you are using the service wholly and exclusively for private or domestic use, the relevant provisions of that Code of Practice will apply. We will make available to any member or customer a copy of our industry Code of Practice.

PAYER TERMS - BPAY SCHEME TERMS

PART A

1. PAYMENTS

1.1 We will not accept an order to stop a BPAY Payment once you have instructed us to make that BPAY Payment.

1.2 You should notify us immediately if you become aware that you may have made a mistake (except when you make an underpayment - for those errors see clause 1.6 below) when instructing us to make a BPAY Payment, or if you did not authorise a BPAY Payment that has been made from your account. Clause 2 describes when and how we will arrange for such a BPAY Payment (other than in relation to an underpayment) to be refunded to you.

1.3 Subject to clause 12 - Cut off Times, Billers who participate in the BPAY Scheme have agreed that a BPAY Payment you make will be treated as received by the Biller to whom it is directed:

(a) on the date you make that BPAY Payment, if you tell us to make the BPAY Payment before our Payment Cut Off Time on a Banking Business Day; or

(b) on the next Banking Business Day, if you tell us to make a BPAY Payment after our Payment Cut Off Time on a Banking Business Day, or on a non Banking Business Day.

1.4 A delay may occur in processing a BPAY Payment where:

(a) there is a public or bank holiday on the day after you tell us to make a BPAY Payment;

(b) you tell us to make a BPAY Payment either on a day which is not a Banking Business Day or after the Payment Cut off Time on a Banking Business Day;

(c) another financial institution participating in the BPAY Scheme does not comply with its obligations under the BPAY Scheme; or

(d) a Biller fails to comply with its obligations under the BPAY Scheme.

1.5 While it is expected that any delay in processing under this agreement for any reason set out in clause 1.4 will not continue for more than one Banking Business Day, any such delay may continue for a longer period.

1.6 You must be careful to ensure that you tell us the correct amount you wish to pay. If you instruct us to make a BPAY Payment and you later discover that the amount you told us to pay was less than the amount you needed to pay, you can make another BPAY Payment for the difference between the amount actually paid to a Biller and the amount you needed to pay.

2. LIABILITY

ePayments Code

2.1 If under this clause 2 you are liable for an unauthorised or fraudulent payment or as a result of a BPAY View billing error and the ePayments Code (the Code) applies, then your liability is limited to the lesser of:

(a) the amount of that unauthorised or fraudulent payment; and

(b) the limit (if any) of your liability set out in our terms and conditions for the applicable product or service which is documented in our General Information, Terms and Conditions booklet.

.If (b) applies, we will be liable to you for the difference between the amount for which you are liable and the amount of the unauthorised or fraudulent payment.

Mistaken payments, unauthorised transactions and fraud

2.2 We will attempt to make sure that your BPAY Payments are processed promptly by the participants in the BPAY Scheme, including those Billers to whom your BPAY Payments are to be made. You must promptly tell us if:

you become aware of any delays or mistakes in processing your BPAY Payments

if you did not authorise a BPAY Payment that has been made from your account, or

if you think that you have been fraudulently induced to make a BPAY Payment.

We will attempt to rectify any such matters in relation to your BPAY Payments in the way described in this clause. However, except as set out in this clause 2 and clause 15, we will not be liable for any loss or damage you suffer as a result of using the BPAY Scheme.

The longer the delay between when you tell us of the error and the date of your BPAY payment, the more difficult it may be to perform the error correction. For example, we or your Biller may not have sufficient records or information available to us to investigate the error. If this is the case, you may need to demonstrate that an error has occurred, based on your own records, or liaise directly with the Biller to correct the error.

Mistaken payments

2.3 If a BPAY Payment is made to a person or for an amount, which is not in accordance with your instructions (if any), and your account was debited for the amount of that payment, we will credit that amount to your account. However, if you were responsible for a mistake resulting in that payment and we cannot recover the amount of that payment from the person who received it within 20 Banking Business Days of us attempting to do so, you must pay us that amount.

Unauthorised payments

2.4 If a BPAY Payment is made in accordance with a payment direction, which appeared to us to be from you or on your behalf but for which you did not give authority, we will credit your account with the amount of that unauthorised payment. However, you must pay us the amount of that unauthorised payment if:

(a) we can not recover within 20 Banking Business Days of us attempting to do so that amount from the person who received it, and

(b) the payment was made as a result of a payment direction, which did not comply with our prescribed security procedures for such payment directions.

If we are able to recover part of the amount of that payment from the person who received it, you must only pay us the amount of that payment that we are not able to recover.

Fraudulent payments

2.5 If a BPAY Payment is induced by the fraud of a person involved in the BPAY Scheme, then that person should refund you the amount of the fraud-induced payment. However, if that person does not refund you the whole amount of the fraud-induced payment, you must bear the loss unless some other person involved in the BPAY Scheme knew of the fraud or would have detected it with reasonable diligence, in which case that person must refund you the amount of the fraud-induced payment that is not refunded to you by the person that induced the fraud.

Resolution principles

2.6 If a BPAY Payment you have made falls within the type described in clause 2.4 and also clause 2.3 or 2.5, then we will apply the principles stated in clause 2.4.

If a BPAY Payment you have made falls within both the types described in clauses 2.3 and 2.5, then we will apply the principles stated in clause 2.5.

Indemnity

2.7 You indemnify us against any loss or damage we may suffer due to any claim, demand or action of any kind brought against us arising directly or indirectly because you

(a) did not observe any of your obligations under these terms and conditions; or

(b) acted negligently or fraudulently in connection with this agreement.

Biller consent

2.8 If you tell us that a BPAY Payment made from your account is unauthorised, you must first give us your written consent addressed to the Biller who received that BPAY Payment, consenting to us obtaining from the Biller information about your account with that Biller or the BPAY Payment, including your customer reference number and such information as we reasonably require to investigate the BPAY Payment. If you do not give us that consent, the Biller may not be permitted under law to disclose to us the information we need to investigate or rectify that BPAY Payment.

2.9 BPAY View billing errors

2.9.1 For the purposes of this clause 2.9, a BPAY View billing error means any of the following:

if you have successfully registered with BPAY View:

failure to give you a bill (other than because you failed to view an available bill);

failure to give you a bill on time (other than because you failed to view an available bill on time);

giving a bill to the wrong person;

giving a bill with incorrect details

if your BPAY View deregistration has failed for any reason:

give you a bill if you have unsuccessfully attempted to deregister.

2.9.2 You agree that if a billing error occurs:

(a) you must immediately upon becoming aware of the billing error take all reasonable steps to minimise any loss or damage caused by the billing error, including contacting the applicable Biller and obtaining a correct copy of the bill; and

(b) the party who caused the error is responsible for correcting it and paying any charges or interest which would ordinarily be payable to the applicable Biller due to any consequential late payment and as a result of the billing error.

2.9.3 You agree that for the purposes of this clause you are responsible for a billing error if the billing error occurs as a result of an act or omission by you or the malfunction, failure or incompatibility of computer equipment you are using at any time to participate in BPAY View.

BATCH ENTRY PAYMENTS

Batch Entry is a method of making BPAY payments to one or more billers by compiling and transmitting a computer file to us, which contains payer directions.

3.1 You may make your BPAY Payments with us by a Batch Entry payment method if we agree that you may do so. A Batch Entry method is only available to a payer making BPAY Payments on its own behalf or a payer that in the ordinary course of its business makes multiple BPAY Payments on its own behalf or on behalf of its related entities to discharge its debts, or the debts of its related entities to one or more Billers.

3.2 You may only make a Batch Entry payment with us by debiting your credit card account or debit card account held with us (as the case may be).

3.3 If you use a Batch Entry payment method you warrant to us that you make such a BPAY Payment:

(a) on your own account as payer and not for the benefit of any other person (including an individual, a body corporate, a firm, an unincorporated association or an authority) or as a payer that in the ordinary course of its business makes multiple BPAY Payments on its own behalf or on behalf of its related entities to discharge its debts, or the debts of its related entities to one or more Billers; and

(b)not to carry on a business of making payments through the BPAY Scheme using Batch Entry payment methods.

3.4 If you use a Batch Entry payment method you agree to notify us in writing of any non-compliance by you with a term of this agreement in connection with making a Batch Entry payment as soon as practicable after you become aware of the non-compliance.

3.5 All other terms and conditions set out in these Payer Terms apply to Batch Entry payments.

PART B

4. BPAY SCHEME

4.1 We are a member of the BPAY Scheme. The BPAY Scheme is:

an electronic payments scheme through which you can ask us to make payments on your behalf to organisations (Billers) who tell you that you can make payments to them through the BPAY Scheme (BPAY payments); anda scheme through which you can receive or access bills or statements electronically (BPAY View) from participating billers nominated by you by:

opening an email sent to you whenever a bill or statement is received by us with a link to our Website; or

accessing our Website,

and may choose to pay them electronically using online or telephone banking or any other payment method accepted by the Biller.

We will tell you if we are no longer a Member of the BPAY Scheme. For the purposes of the BPAY Scheme, we may also be a Biller and you may nominate us as a Biller for the purposes of your use of BPAY View.

4.2 When you tell us to make a BPAY Payment, you must give us the information specified in clause 7 below. We will then debit your account (the account you specify) with the amount of that BPAY Payment.

5. HOW TO USE THE BPAY SCHEME

5.1 BPAY Payments can be made from At-Call Savings accounts for which you are an account holder or an authority to operate and in accordance with directions for the account operation given by the account holder/s and held by us.

5.2 To use the BPAY Scheme you must access either

our online banking service by visiting the website www.bankvic.com.au and following the prompts; or

Automated Telephone Banking by calling 13 63 73 and pressing 1 for Telephone Banking and BPAY services and follow the prompts. You must await the receipt number for your record.

5.3 You must comply with the terms and conditions applying to the account to which you request us to debit a BPAY Payment, to the extent that those account terms are not inconsistent with or expressly overridden by the BPAY terms and conditions. The BPAY Terms set out below are in addition to those terms.

If there is any inconsistency between the terms and conditions applying to the account and the BPAY terms and conditions, the BPAY terms and conditions will apply to the extent of that inconsistency.

5.4 When you use a credit card to pay a bill through the BPAY Scheme, we treat that payment as a credit card purchase transaction.

5.5 The Payer acknowledges that the receipt by a Biller of a mistaken or erroneous payment does not or will not constitute under any circumstances part or whole satisfaction of any underlying debt owed between the Payer and that Biller.

6. VALID PAYMENT DIRECTION

We will treat your instruction to make a BPAY Payment as valid if, when you give it to us you comply with the following security procedure:

You have applied and are registered as an online or automated telephone banking user. You understand that when entering the online banking services, including mobile banking services through internet or using automated telephone banking and by entering your Access Code, you will have access to certain information relating to the balances and transactions already posted to your accounts and have the ability to transfer funds within your accounts and to give instructions to make a BPAY Payment under the BPAY Scheme.

You understand that you are responsible for the use and security of your Access Code at all times and that you are liable for any losses that you may suffer arising from any failure by yourself to properly secure your Access Code.

You have also agreed to be bound by our rules regarding the use of these services.

7. INFORMATION YOU MUST GIVE US

Once you have accessed the online banking or automated telephone banking service you should follow the prompts to provide the information you must give us to instruct us to make a BPAY Payment.

You acknowledge that we are not obliged to effect a BPAY Payment if you do not give us all of the above information or if any of the information you give us is inaccurate.

8. PAYMENT QUERIES

We have established an internal procedure to resolve any disputes a member, account holder or authority to operate may have with us, including any BPAY Payment or Scheme dispute. You also have access to an external and impartial system to enable resolution of any BPAY Payment or Scheme dispute that cannot be satisfactorily dealt with by our internal procedures.

For this purpose, we are a member of the Financial Ombudsman Scheme (FOS). You can contact FOS by phone at 1300 780 808. Their mailing address is GPO Box 3, Melbourne Vic 3001. You will find more information about FOS on their website is www.fos.org.au.

Details of this external system and our internal dispute resolution procedures are detailed in our Complaints and Dispute Resolution Guide, available from our website and upon request.

9. BPAY VIEW

9.1 You need to register in order to use BPAY View. Call 13 63 73 to find out how or register online by visiting our website bankvic.com.au.

9.2 If you register with BPAY View, you:

(a) agree to our disclosing to Billers nominated by you:

(i) such of your personal information (for example your name, email address and the fact that you are our customer) as is necessary to enable Billers to verify that you can receive bills and statements electronically using BPAY View (or telling them if you cease to do so); and

(ii) that an event in clause 9.3 (b), (c), (d), (e) or (f) has occurred;

(b) agree to us or a Biller (as appropriate) collecting data about whether you access your emails, our Website and any link to a bill or statement;

(c) state that, where you register to receive a bill or statement electronically through BPAY View, you are entitled to receive that bill or statement from the applicable Biller; and

(d) agree to receive bills and statements electronically and agree that this satisfies the legal obligations (if any) of a Biller to give you bills and statements. For the purposes of this clause we are the agent for each Biller nominated by you under (a) above.

9.3 You may receive paper bills and statements from a Biller instead of electronic bills and statements:

(a) at your request to a Biller (a fee may be charged by the applicable Biller for supplying the paper bill or statement to you if you ask for this in addition to an electronic form);

(b) if you or a Biller de-register from BPAY View;

(c) if we receive notification that your email mailbox is full, so that you cannot receive any email notification of a bill or statement;

(d) if your email address is incorrect or cannot be found and your email is returned to us undelivered;

(e) if we are aware that you are unable to access your email or our Website or a link to a bill or statement for any reason;

(f) if any function necessary to facilitate BPAY View malfunctions or is not available for any reason for longer than the period specified by the applicable Biller.

9.4 You agree that when using BPAY View:

(a) if you receive an email notifying you that you have a bill or statement, then that bill or statement is received by you:

(i) when we receive confirmation that your server has received the email notification, whether or not you choose to access your email; and

(ii) at the email address nominated by you;

(b) if you receive notification on our Website without an email then that bill or statement is received by you:

(i) when a notification is posted on our Website, whether or not you choose to access our Website; and

ii) at our Website;(c) bills and statements delivered to you remain accessible through our Website for the period determined by the Biller up to a maximum of 18 months, after which they will be deleted, whether paid or not;

(d) you will contact the Biller direct if you have any queries in relation to bills or statements.

9.5. YOU MUST:

(a) check your emails or our Website at least weekly;

(b) tell us if your contact details (including email address) change;

(c) tell us if you are unable to access your email or our Website or a link to a bill or statement for any reason; and

(d) ensure your mailbox can receive email notifications (eg it has sufficient storage space available).

10. CHANGES TO TERMS

10.1 We can change these terms at any time.

10.2 We will tell you about any changes by

• when in relation to the BPAY Scheme, we intend to introduce a fee or charge, we will provide written notice of each change to each affected member or account holder;

• we will notify affected members and account holders of variations to the BPAY Terms and Conditions of the BPAY Scheme by advertisement in the national or local media, through a notice in the newsletter, via our website or an account statement or by way of a letter other direct written notice to affected members and account holders or notification by electronic means; and

• unless otherwise agreed, we may give written notice to a member or account holder at his or her mailing address that was last recorded with us. We require a member and account holder to notify us promptly of a change to his or her name and address.

11. SUSPENSION

11.1 We may suspend your right to participate in the BPAY Scheme at any time.

11.2 The circumstances in which we may suspend your right to participate are:

(a) If the account holder has ceased to be a member of Police Financial Services Limited under Division 5 of our Constitution; or

(b) If Payer or someone acting on their behalf is suspected of being fraudulent.

12. CUT-OFF TIMES

If you tell us to make a payment before the time specified below, it will in most cases be treated as having been made on the same day.

Cut-off times: 3pm on a Business Banking Day

However, the payment may take longer to be credited to a Biller if you tell us to make a Payment on a Saturday, Sunday or a public holiday or if another participant in the BPAY Scheme does not process a Payment as soon as they receive its details.

13. When a Biller Cannot Process a Payment

If we are advised that your payment cannot be processed by a Biller, we will:

(a) advise you of this;

(b) credit your account with the amount of the BPAY Payment; and

(c) take all reasonable steps to assist you in making the BPAY Payment as quickly as possible.

14. ACCOUNT RECORDS

You should check your account records carefully and promptly report to us as soon as you become aware of them any BPAY Payments that you think are errors or are BPAY Payments that you did not authorise or you think were made by someone else without your permission.

15. CONSEQUENTIAL DAMAGE

This clause does not apply to the extent that it is inconsistent with or contrary to any applicable law or code of practice to which we have subscribed. If those laws or that code would make this clause illegal, void or unenforceable or impose an obligation or liability which is prohibited by those laws or that code, this clause is to be read as if it were varied to the extent necessary to comply with those laws or that code or, if necessary, omitted.

We are not liable for any consequential loss or damage you suffer as a result of using the BPAY Scheme, other than due to any loss or damage you suffer due to our negligence or in relation to any breach of a condition or warranty implied by law in contracts for the supply of goods and services and which may not be excluded, restricted or modified at all or only to a limited extent.

16. PRIVACY

16.1 In addition to clause 9.2, if you register to use the BPAY Scheme, you:

(a) agree to our disclosing to Billers nominated by you and if necessary the entity operating the BPAY Scheme (BPAY Pty Ltd) or any other participant in the BPAY Scheme and any agent appointed by any of them from time to time, including Cardlink Services Limited, that provides the electronic systems needed to implement the BPAY Scheme:

(i) such of your personal information (for example your name, email address and the fact that you are our customer) as is necessary to facilitate your registration for or use of the BPAY Scheme;

(ii) such of your transactional information as is necessary to process your BPAY Payments and your use of BPAY View. Your BPAY Payments information will be disclosed by BPAY Pty Ltd, through its agent, to the Biller’s financial institution and your information necessary to process your use of BPAY View will be disclosed by BPAY Pty Ltd, through its agent, to the Biller; and

(iii) that an event in clause 9.3 (b), (c), (d), (e) or (f) has occurred.

16.2 You must notify us, if any of your personal information changes and you consent to us disclosing your updated personal information to all other participants in the BPAY Scheme referred to in clause 16.1, as necessary.

16.3 You can request access to your information held by us, BPAY Pty Ltd or its agent, Cardlink Services Limited at their contact details listed in the Definitions clause 17.

16.4 If your personal information detailed above is not disclosed to BPAY Pty Ltd or its agent, it will not be possible to process your requested BPAY Payment or use of BPAY View.

17. Definitions

Banking Business Day - any day on which banks in Melbourne or Sydney are able to effect settlement through the Reserve Bank of Australia.

Batch Entry - a method of making BPAY Payments to one or more billers by you compiling and transmitting a computer file to us which contains payer directions.

Biller - see clause 4.1.

BPAY means registered to BPAY Pty Ltd ABN 69 079 137 518, Level 4, 3 Rider Boulevard, Rhodes NSW 2138

BPAY Payments - see clause 1 and 3.

Cardlink Services Limited ABN 60 003 311 644, Level 4, 3 Rider Boulevard Rhodes NSW 2138, PO Box 3545 Rhodes NSW 2138 Customer Support for privacy requests T. 1300 132 054 or E privacy@cardlink.com.au

Payment Cut Off Time - with respect to a Banking Business Day, the time specified in clause 12 for that day.

You/Your – means the member or any person authorised to act on behalf of the account holder instructing us to make BPAY Payments from time to time. Any other grammatical form of the word “you” has a corresponding meaning.

We, our and us – Police Financial Services Limited ABN 33 087 651 661, AFSL and Australian Credit Licence 240293, GPO Box 2074 Melbourne VIC 3001, T 13 63 73, E info@bankvic.com.au. Any other grammatical form of the word "we" has a corresponding meaning.

PART C

Member Terms for Osko Payments

1. Osko

a. We subscribe to Osko under the BPAY Scheme.

b. We offer Payments as part of Osko. Payment allows customers to make and receive Osko Payments in near real-time.

c. We offer Payment to all our customers who satisfy the requirements set out in these Member Terms.

d. Osko will be available to customers through our internet banking, mobile banking and mobile app channels.

e. We will tell you if, for any reason, we are no longer able to offer you Osko.

f. If we are no longer able to offer you Osko, you will not be able to send or receive Osko Payments through us.

g. Where we are able to do so we will tell you:

i. if there are any delays in processing Transactions;

ii. when your Transaction is likely to be completed; and

iii. give you the opportunity to cancel a Transaction if it is delayed.

2. How to use Osko

a. Payment can be made from your transaction and at-call savings accounts (where there are sufficient funds available).

b. You will be able to receive Osko Payments into your transaction, at-call savings, credit card and loan accounts. You will not be able to receive Osko Payments into your salary packaging card accounts.

c. You must complete a PayID registration to utilise a PayID for Payments. We will not create a PayID for you without your prior consent. To complete a PayID registration you will need:

i. To have one or more transaction or at-call savings accounts with us;

ii. To be a valid user of our online banking services; and

iii. To have either an email address or mobile telephone number that will be linked to your PayID or an ABN if the nominated accounts are in the name of a company. If you wish to utilise an ABN please contact us on 13 63 73.

d. You must comply with the terms and conditions applying to the account to which you request us to credit or debit an Osko Payment and/or the service you use to participate in Osko. This is only to the extent that those account terms are not inconsistent with or expressly overridden by these Member Terms. If there is any inconsistency between the terms and conditions applying to the relevant account and/or service and these Member Terms, these Member Terms will apply to the extent of that inconsistency.

3. Transaction limits

We impose limits on the value of Payments and aggregate value of Payments permitted over a particular period. These limits may be different from the limits that we apply to other types of payment methods. If you require a temporary increase in your limit please call us on 13 63 73 to discuss.

4. PayID

a. You do not have to register, create or use a PayID. You can continue to operate your accounts without a PayID, in which case payments to your account will be made with your BSB and account number.

b. If you register a PayID, any payments which a person makes to that PayID will be directed to the account you have linked to your PayID.

c. Each PayID may only be linked to one account at a time, but an account can have multiple PayIDs allocated to it.

i. you can create your mobile number or email address as PayIDs to the one account (in which case payments made to either will be directed to the same account);

ii. you cannot direct the same mobile number or email address as the PayID to more than one account at a time.

4.1. Establishing a PayID

a. In creating a PayID, you represent and warrant that you own or are otherwise authorised to use the PayID; the PayID is current, accurate and complete; and you agree to your PayID being registered in the PayID service.

b. When you create a PayID, a name must be registered with your PayID.

c. We can refuse your request to create a PayID where:

i. we have not yet or are unable to verify your identity;

ii. we are not satisfied you own or are authorised to use that PayID;

iii. we reasonably suspect that the PayID has been, or will be, used for a fraudulent purpose;

iv. where we are requested to by law or the operator of Osko; or

v. the PayID has already been created.

Where the PayID has already been created by someone else in the PayID service, we will try to assist to resolve this by contacting the other financial institution or entity that registered the PayID, who is then required to contact their customer to which the PayID has been registered. If that person cannot establish that they are the rightful owner of the PayID, their financial institution is required to close that PayID.

d. As part of establishing your PayID, we will contact you via your nominated SMS or email to verify your details and complete the registration process.

4.2. Transferring a PayID to a different account

a. You can transfer your PayID to another account with us, or to an account with another financial institution. You can do this through internet banking, mobile banking and the mobile App.

b. A transfer of your PayID to another account with us will generally be effective immediately, unless we notify you otherwise.

c. A transfer of your PayID to another financial institution is completed by that institution. You will need to follow that financial institution’s PayID creation process. Until the transfer is completed, payment to your PayID will continue to be directed to your nominated account with us. If the other financial institution does not complete the transfer within 14 days, the transfer will be deemed ineffective and your PayID will remain with your nominated account with us. You will be able to attempt to transfer your PayID again at any time.

4.3. Maintaining your PayID details

a. You must keep your PayID details current, accurate and complete.

b. You must close your PayID immediately if you no longer own or have authority to use your PayID.

4.4. Locking your PayID

a. You may wish to temporarily stop payments being made from your PayID. You can do this by calling 13 63 73.

b. We can lock your PayID at any time without prior notice to you if we reasonably suspect that your PayID is, or will be, utilised for fraudulent purposes.

c. You will not be able to transfer your PayID or receive Payments addressed to your PayID while your PayID is locked.

4.5. Closing your PayID

a. You can close your PayID through our internet banking, mobile banking and mobile app channels. Closing a PayID will remove the PayID from the PayID service.

b. We can close your PayID where:

i. We are not satisfied that you own or are otherwise authorised to use that PayID;

ii. We reasonably suspect that the PayID is or has been used for a fraudulent purpose;

iii. Your PayID has remained locked for a period that we reasonably consider to be excessive; or

iv. We are required to do so by law or by the operator of Osko.

c. We will automatically close your PayID if the nominated account is closed.

4.6. Joint accounts

a. If you select a jointly held account as your nominated account for your PayID, we will accept such registration even if the joint account requires the instruction of all account holders to process transactions. You indemnify us for any losses we may incur in acting upon your instructions.

b. When you direct an Osko Payment to a PayID connected to a joint account, other account holders may be able to see the messages and notifications associated with the Payment. Similarly, depending on the settings you choose for your PayID, other account holders on your account may be able to see messages and notifications associated with Payments addressed to your PayID.

4.7. Retaining information

In order to better provide you with Payments under Osko, we may retain certain information relating to PayIDs you use. For example we may retain information relating to PayIDs you provide us in order to facilitate scheduled payments. Clause 17 has more information on how we collect, use, handle and store Personal Information such as PayIDs.

5. Payment Directions

a. You must give us the information specified in clause 6 below when you send us a Payment Direction. We will then debit your account with the amount of that Osko Payment on the date requested.

b. Subject to applicable laws, including where applicable the ePayments Code, we will treat your instruction to make an Osko Payment as valid:

i. if you provide us with the following information:

A. the amount of the Osko Payment; and

B. if you elect:

1. not to use PayID, the details of the Payee’s account(s) to be credited with the amount of the Osko Payment; or

2. if you elect to use PayID, the Payee’s PayID; and

ii. when you give such information to us you comply with the security procedures specified in clause 10.

c. When initiating a Transaction, you might direct the Transaction to an incorrect account if you get a PayID wrong. To try to avoid this, we will ask you to verify that you have the right PayID. We will do this by presenting you with the associated PayID Name as an additional confirmation of the intended recipient before you submit a Transaction.

d. You should ensure that all information you provide in relation to an Osko Payment is correct as we will not be able to cancel an Osko Payment once it has been processed.e. If the PayID you have entered does not accept Osko Payments, we may send the payment in near real-time but the timing of making the funds available to the Payee will be at the discretion of the receiving financial institution.

6. Information you must give us to make an Osko Payment

a. The information you must give us to instruct us to make an Osko Payment is:

i. The Payee’s PayID or in the alternative, their BSB and account number;

ii. The amount of funds you wish to transfer to the Payee in Australian dollars;

iii. The date you require the Osko Payment to take place.

b. You acknowledge that we are not obliged to effect an Osko Payment if you do not give us all of the above information or if any of the information you give us is inaccurate.

7. How Payment works

a. We may attempt to effect a Payment at any time on the date you specify in clause 6(a)(iii). You should ensure you have sufficient funds in your nominated account throughout the day for the withdrawal. We may decline to process the Payment if, at the time we attempt to effect the Payment, you do not have sufficient funds in your account.

b. On the scheduled payment day, before we attempt to effect the Payment, we will check the PayID service to confirm whether the Payee’s PayID is still registered and whether there has been a change in the name attached to the PayID since the time you gave us instructions to make the Payment. We cannot process a Payment if the PayID is no longer registered or if the name attached to a PayID has changed.c. You should check your account at the end of the day to ensure that scheduled Payments have gone through.

8. Mistaken internet payment and misdirected Payments

a. Where we and the sending financial institution determine that a Payment made to your account has been made in error, we may, without your consent or prior notice, and subject to complying with any other applicable terms and conditions, make an Adjustment to your account of an amount equal to that payment made in error. We will not be liable to reimburse you for the Adjustment made to your account and any associated costs you may incur as a result of this.

b. A Payment made in error includes, but is not limited to, a fraudulent payment, an overpayment, duplicate payment, payment in error made by us or a misdirected payment.9. Investigations and liability for unrecoverable funds

a. We have obligations in relation to investigating and recovering mistaken Payments and also to comply with the ePayments Code.

b. Members should note their liability in relation to funds that cannot be recovered, as set out in our General Information Terms and Conditions.

c. There are circumstances where if you make a Payment in error, funds may be paid into the account of an unintended recipient. This may occur because you entered or selected a BSB number or other identifier that does not belong to the intended recipient.

d. Where this occurs, you must advise us as soon as possible or as soon as you become aware of the error, by phoning 13 63 73. We will investigate and liaise with the unintended recipient’s financial institution. We will endeavour to ensure that the receiving financial institution complies with the ePayments Code in investigating and endeavour to return the funds to you. In the event we are unsuccessful in recovering funds on your behalf, we bear no liability for any loss you may incur.

e. If you are not satisfied we or the receiving financial institution has complied with the ePayments Code you have the right to complain to us. Please refer to subsection 9 of our General Information Terms and Conditions (Dispute Resolution).

9. Investigations and liability for unrecoverable funds

a. We have obligations in relation to investigating and recovering mistaken Payments and also to comply with the ePayments Code.

b. Members should note their liability in relation to funds that cannot be recovered, as set out in our General Information Terms and Conditions.

c. There are circumstances where if you make a Payment in error, funds may be paid into the account of an unintended recipient. This may occur because you entered or selected a BSB number or other identifier that does not belong to the intended recipient.

d. Where this occurs, you must advise us as soon as possible or as soon as you become aware of the error, by phoning 13 63 73. We will investigate and liaise with the unintended recipient’s financial institution. We will endeavour to ensure that the receiving financial institution complies with the ePayments Code in investigating and endeavour to return the funds to you. In the event we are unsuccessful in recovering funds on your behalf, we bear no liability for any loss you may incur.

e. If you are not satisfied we or the receiving financial institution has complied with the ePayments Code you have the right to complain to us. Please refer to subsection 9 of our General Information Terms and Conditions (Dispute Resolution).

10. Security

a. Any losses resulting from unauthorised Payments will be determined by the ePayments Code, rather than our General Information, Terms and Conditions. To the extent of any inconsistency, the ePayments Code will prevail.

b. You must take note of the following when considering the security of your access facilities:

i. The security of your cards, PIN, Access Code and passwords is very important because they give unrestricted access to your account. You must make every effort to protect your cards, PINs, secret codes or passwords from theft, loss or unauthorised use, to help to prevent fraudulent or unauthorised use.

ii. You must not disclose your PIN, Access Code or password to anyone (this includes family members or friends) or expose yourself to them being obtained.

c. You must not select a PIN, Access Code or password that is easily identifiable (for example a group of repeated numbers, represents your birth date, a recognisable part of your name, that is easily identified with you such as an alphabetical code which is a recognisable part of your name or your car registration). If you do, you may be liable for any losses which occur as a result.

d. You must not record your PIN, Access Code or password with any access facilities or keep a record of your PIN, Access Code or password on anything which is kept with or near any access facilities that may be lost or stolen simultaneously.

e. You must not act with extreme carelessness in failing to protect the security of your PIN, Access Code, secret codes or passwords. Extreme carelessness means a degree of carelessness that greatly exceeds what would normally be considered careless behaviour, such as keeping a record of your PIN, Access Code, secret codes or passwords in your wallet or purse.

11. Payment disputes and investigations

a. We have systems to assist with fraud detection however we rely on you to regularly review all transactions on your accounts.

b. If you believe there has been a mistake or a Payment that you did not authorise, you must immediately contact us by calling 13 63 73. Any concerns will be investigated in the same manner as our complaints procedures.

c. We have established an internal procedure to resolve any disputes a member, account holder or authority to operate may have with us, including any unauthorised transaction or mistaken Payment. We also have access to an external and impartial system to enable a member, account holder or authority to operate to resolve any such dispute that cannot be satisfactorily dealt with by our internal procedures. A copy of our Complaints Dispute Resolution Guide is available on our website bankvic.com.au, from any branch or by calling 13 63 73.

d. We will keep you informed of the progress of all disputes and investigations, however we may not notify you or keep you informed of certain investigations and disputes where we reasonably determine that doing so will, or is likely to, compromise the integrity of the investigation or Osko more broadly.

12. Notifications

a. If we deem a Payment is suspicious and you have provided your mobile number, we may contact you via SMS to verify the Payment prior to the transaction being processed by us.

b. You may, at any time, access a record of all Transactions which you have been involved with via internet banking for a period of seven (7) years from when the Transaction occurred.

13. Limitation of liability

Where an unauthorised electronic transaction occurs on your account the following conditions of use will apply:

a. Your liability for unauthorised transactions that occur through internet or mobile banking where it is unclear whether you have contributed to the losses resulting from the unauthorised transaction will normally be limited to:

i. $150.00;

ii. The balance of the account (including the unused portion of any credit limit);

iii. The actual loss at the time we have been notified of the loss or theft of your code or the breach of your security excluding that portion of the losses incurred on any one day which exceeds any relevant daily transaction or other periodic transaction limit; whichever is the smallest amount.

b. You are not liable for any losses that occur through internet, the App or mobile banking:

i. where it is clear that you have not contributed to those losses;

ii. for any unauthorised operation that occurs before you have received notification of your password registration from us;

iii. that are caused by the fraudulent or negligent conduct of our employees or agents or a merchant or their agents;

iv. where a transaction has been incorrectly debited more than once to the same account;

v. that is caused by a device, identifier or password which is forged, faulty, expired or cancelled; or

vi. resulting from unauthorised transactions occurring after you tell us that any of your codes have been misused, lost or stolen or have become known to someone else or with your previous password after you change it to a new password.

You will not be liable for any unauthorised transactions that occur through internet, the App or mobile banking after you have given us notice that you no longer wish to use the service/s and we have confirmed that your access has been cancelled.

c. You will not be liable for loss arising from an unauthorised transaction that can be made using an identifier without a password or device unless you unreasonably delay reporting the loss or theft of your identifier.

d. However, if we consider that we can prove on the balance of probability that you have contributed to the unauthorised use because you failed to adhere to the security requirements set out in clause 10, you will be liable for the actual losses that occur between the time you became aware of the security compromise (or should reasonably have become aware in the case of a lost or stolen code or device) and the time you advised us of the security compromise or loss of the code or device.

e. We are not responsible for the operation of any computer equipment, including Mobile Device, or electronic system (other than our online banking systems) you use to transact using the internet.f. Nothing in these Member Terms will operate so as to exclude, restrict or modify the application of any of the provisions of the Competition and Consumer Act 2010, the Australian Securities and Investment Commission Act 2001 or equivalent state or territory legislation.

14. Suspension and termination

14.1. Suspensions and terminations for your default

We may suspend or terminate your participation in Osko if:

a. we suspect that you, or someone acting on your behalf, is being fraudulent;

b. we suspect that you are using Osko in a manner that will or is likely to affect our ability to continue providing Osko to you or our other customers;

c. you breach any obligation under these Member Terms which is capable of remedy and do not remedy that breach within 20 Business Days of receipt of a notice from us specifying the breach and requiring the breach to be remedied;

d. you breach any obligation under these Members Terms which is incapable of remedy;

e. you suffer an Insolvency Event; or

f. if you cease to be a member of Police Financial Services Limited under Division 5 of our constitution.

14.2. Other suspension or termination events

In addition to clause 14.1, we may immediately terminate and/or suspend your participation in Osko by notifying you if:

a. our membership to the Scheme or our subscription to Osko is suspended, ceases or is cancelled (as the case may be) for any reason;

b. we believe on reasonable grounds that it is necessary to do so in order to prevent loss to BankVic or you, including where we suspect Payments are or will be used for fraud; and

c. we perform system maintenance or upgrades.

14.3. Consequences of termination

Termination or suspension of your right to use Osko does not:

a. prejudice any claims either party may have against the other in respect of any then subsisting breaches of these Member Terms; or

b. otherwise affect the accrued rights or remedies of either party.

15. Changes to terms

We may change these Member Terms or any documents referred to in these Member Terms at any time by giving you at least 20 days written notice before such change takes effect.

16. Privacy and confidentiality

a. Your privacy is important to us. We only collect, use or store your Personal Information in accordance with the requirements of the Privacy Law and our Privacy Policy.

b. You agree to us disclosing to BPAY, its Service Providers and such other participants involved in Osko your Personal Information only to the extent necessary to facilitate the provision of Osko to you.

17. Definitions

Adjustment means a transaction initiated by us or you to adjust or reverse an Osko Payment which has already been cleared and settled.

BPAY means BPAY Pty Ltd (ABN 69 079 137 518), Level 1, 255 George Street, Sydney NSW 2000

BPAY Scheme means the scheme operated by BPAY which governs the way in which we provide Osko to you.

Insolvency Event occurs in respect of a person if:

a. it is (or states that it is) an insolvent under administration or insolvent (each as defined in the Corporations Act 2001 (Cth)); or

b. it has had a Controller (as defined in the Corporations Act 2001 (Cth)) appointed, or is in liquidation, in provisional liquidation, under administration or wound up or has had a Receiver (as defined in the Corporations Act 2001 (Cth)) appointed to any part of its property; or

c. it is subject to any arrangement, assignment, moratorium or composition, protected from creditors under any statute, or dissolved; or

d. an application or order has been made, resolution passed, proposal put forward, or any other action taken, in each case in connection with that person, which is preparatory to or could result in any of (a), (b) or (c) above; or

e. it is taken (under section 459F(1) of the Corporations Act 2001 (Cth)) to have failed to comply with a statutory demand; or

f. it is the subject of an event described in section 459C(2)(b) or section 585 of the Corporations Act 2001 (Cth) (or it makes a statement from which a reasonable person would deduce it is so subject); or

g. it is otherwise unable to pay its debts when they fall due; or

h. something having a substantially similar effect to (a) to (g) happens in connection with that person under the law of any jurisdiction.

Organisation means any of the following persons:

a. natural person (i.e. an individual) acting in their capacity as a trustee, sole trader or partner of a partnership;

b. body corporate in its personal capacity or as a trustee;

c. government agency;

d. unincorporated body or association; or

e. firm or partnership.

Organisational Payer means a Payer who is an Organisation.

Osko means the Osko payment service provided by BPAY.

Osko Payment means a payment made by or on behalf of a Payer to a Payee using Osko.

Payee means a customer who uses Osko to receive Osko Payments or Adjustments.

Payer means a customer who uses Osko to make Osko Payments or Adjustments.

PayID is a smart address for payments, composed of a permitted PayID Type linked to a financial account.

PayID Name means the shorthand name meant to identify the sender or recipient of an Osko Payment. It is a name that reasonably and accurately reflects an account holder’s real name and can be used to confirm the recipient of a payment

PayID Type is a piece of recognisable and memorable information that can be linked to a financial account to create a PayID.

Payment means the Osko service described at clause 1(b).

Payment Direction means a direction from a Payer to effect an Osko Payment or Adjustment.

Personal Information means personal information, as that term is defined in the Privacy Law that is provided to, or obtained or accessed by, us in the course of providing Osko to you.

Privacy Law means the Privacy Act 1988 (Cth) and any legislation which applies to you from time to time in force in Australia.

Privacy Policy means our Privacy Policy as amended from time to time and available at http://bankvic.com.au/privacy.

Service Provider means a person engaged by BPAY to provide goods or services to BPAY in connection with Osko.

Transaction means an Osko Payment and/or Adjustment.

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Police Financial Services Limited - ABN 33 087 651 661
AFSL 240293 Australian Credit Licence 240293
General Enquiries 13 63 73
Copyright 2017