Our Visa debit card gives you convenient access to your funds and can be used with an Anywhere, Ezepac, or Multipack account (transaction/savings accounts), your line of credit or overdraft.
You can enjoy the following benefits:
Features of our Visa debit card include the ability to:
Our Visa debit card is a debit card, NOT a credit card. Itâs designed to help you better manage your finances, and avoid incurring unnecessary interest charges.
You can use your Visa debit card at restaurants, department stores, supermarkets or other merchants. Your card will give you access to your Anywhere, Ezepac or Multipack account, line of credit and/or overdraft by giving you the ability to:
As a debit card holder, you can apply to have an additional card issued to someone else (who must be over the age of 15). Before doing this, make sure that you trust the person to use the card responsibly as you will be liable for all the transactions that they carry out. You can always cancel an additional card by giving us written notice.
It is most important that you keep your card and PIN safe, secure and secure at all times. Remain watchful for any unauthorised transactions occurring on your account. This will help you to report any loss, theft or misuse of your PIN or card to us in a timely manner. Itâll also lessen the likelihood of being liable for all or part of any financial loss suffered.
You can shop online with confidence with Verified by Visa.
Has your card or PIN record been lost, stolen or misused?
Has your PIN become known to someone else?
Is there an unknown or unauthorised transaction on your account?
Contact us now.
If you don't recognise a card transaction you should immediately notify us of the unauthorised transaction and seek to lodge a chargeback claim. Call Service & Sales on 13 63 73 option 3 (8am-7pm, Monday to Friday, 9am-12noon, Saturday) or afterhours and weekends, option 7. If overseas, call +613 9268 9373.
It is important to let us know immediately you notice the unauthorised transaction as chargebacks have time limits and delays in advising us may affect your liability. Our card terms and conditions explain your liability â please read our General Information, Terms and Conditions (PDF).
Any advice is general, so it may not be right for you. Before acting on the advice you should consider whether the advice is appropriate for you. Before you make any decision to acquire any non-cash payment product or service you should obtain and consider the relevant Product Disclosure Statement (PDS) available from our website, any branch or by calling 13 63 73. Fees and charges also apply. Information on our terms and conditions, interest rates and fees and charges is available on request or application.