Travelling overseas

For security and peace-of-mind, please read our guidelines and tips.

It's advisable for you to complete our Overseas travel notification online form with details of your travel plans. This assists us when monitoring accounts for potentially fraudulent transactions and we can determine for security reasons, whether or not to restrict your card. We can sometimes also provide tips specific to your destination, such as the use of ATMs in Bali.

What else should I consider before I leave?

Update contact details and let us know your itinerary

Ensure your contact details are up-to-date, or add another member to your account who will be contactable while you are away. You can use our Overseas travel notification online form or call us on 13 63 73 option 3 (8am-7pm, Monday to Friday, 9am-12noon, Saturday) to provide the following information:

  • what country/countries you'll be visiting and when
  • your contact details while you are away
  • if you are intending to use your Visa card or make any large external or BPAY® transfers whilst overseas.

Check your card expiry date

Check that the expiry date on your card does not expire during the time you're overseas. If it's due to expire, you can contact us to order a new card before you leave. Please ensure you allow at least 10 working days prior to departure if you require a new card and PIN.

Online security

Accessing internet banking at places such as internet cafes, airports or other public places overseas can be risky. Make sure nobody is watching as you log in to internet banking, and always clear the computer's history before you shutdown. Read more about online security.

Using your BankVic Visa card overseas

Some overseas ATMs (eg: in Bali) provide your cash first, and then request you to answer NO to another transaction before returning your card, so remember to take your money and card from the ATM after completing your transaction.

Please note there are fees associated with using your BankVic Visa card overseas, for example, currency conversion fee, etc. Refer to Fees & Charges (PDF) for details.   

Do you need foreign currency drafts or to transfer funds overseas ?

You may need foreign currency drafts or to transfer funds to an overseas bank account before you go overseas. Through our agency agreement with American Express BankVic can offer you the following foreign exchange services:

  • Telegraphic transfers
    A telegraphic transfer allows you to transfer funds to an overseas bank account. Account holders and authorised signatories can organise to have a telegraphic transfer sent overseas through American Express. 
    Find out more about American Express telegraphic transfers.

  • Foreign currency drafts
    Also known as foreign currency cheques, drafts are simply bank cheques (drawn on a foreign bank) made to a recipient who can deposit the cheque directly into their own account. They're issued in 16 major currencies and are an ideal secure payment method when you have small amounts to pay or if you don't know the banking details of the person or beneficiary you need to send the money to.
    Find out more about American Express drafts.

Lost or stolen cards

If your card gets lost or stolen while you are travelling, you should immediately report this. You should also notify us immediately if you suspect any fraudulent transactions on your card account.

During business hours (8am-7pm, Monday to Friday, 9am-12noon, Saturday ), contact us:

  • if you are within Australia, call 13 63 73
  • if overseas, call +613 9268 9373.

Outside business hours, contact Visa:

  • If you are within Australia, call the 24-hour Visa Emergency Hotline 1800 621 199 (toll free).
  • If overseas, call +612 9959 7686 or +1 303 967 1090 (collect call).

Before you travel, please read the important information regarding lost or stolen cards.

Police Financial Services Limited ABN 33 087 651 661 is acting as an agent of American Express International Inc ABN 15 000 618 206 AFSL 237996 in the provision of foreign currency cheque, cash conversion, and international telegraphic transfers and drafts.

BSB: 704-230

Police Financial Services Limited - ABN 33 087 651 661
AFSL 240293 Australian Credit Licence 240293
General Enquiries 13 63 73
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