Membership
Home & personal loans
Savings & accounts
New individual or joint account / Visa debit card / Add authorised signatory (PDF, 170.7 KB)
Student/apprentice fee-free registration (online form)
Student/apprentice fee-free registration (PDF, 110.6 KB)
SMSF Saver - individual as trustee (PDF, 178.2 KB)
SMSF Saver - company as trustee (PDF, 198.3 KB)
Cheque book (PDF, 161.7 KB)
Cheque specimen signatures (PDF, 81.4 KB)
Club subscriptions (bulk) (PDF, 124.6 KB)
Term deposit (PDF, 181.2 KB)
Early/part redemption of term deposit (PDF, 141.5 KB)
Maturity advice (PDF, 72.1 KB)
Trust or trading account (PDF, 180.8 KB)
Unincorporated depositors/updated signatories/account operation (PDF, 155.9 KB)
Transaction dispute form (PDF, 620.4 KB)
Superannuation
Regular payments, direct debits & credits
Credit cards
easyaccess
Terms and conditions
General information, terms & conditions (PDF, 705.3 KB)
Financial services guide (PDF, 180.5 KB)
Visa debit cards - conditions of use (PDF, 155.8 KB)
Visa credit cards - conditions of use (PDF, 335.5 KB)
Visa Gold credit card overseas travel insurance (PDF, 289.3 KB)
Credit guide (PDF, 69.7 KB)
Premium Home Package terms & conditions (PDF, 161.4 KB)
WealthBuilders terms and conditions (PDF, 165.8 KB)
BPay abridged terms and conditions (PDF, 172.6 KB)
Online banking (online form)
Product disclosure statements
At-call savings accounts (PDF, 101.5 KB)
Investment accounts (PDF, 123.1 KB)
Non-cash payment services (PDF, 197.6 KB)
Superfuture RSA PDS (PDF, 555.4 KB)
Fees & charges (PDF, 168.7 KB)
Savings & term deposit accounts interest rates (PDF, 143.4 KB)
Salary Packaging Cards PDS (PDF, 252.5 KB)
CGU First Choice Home insurance (PDF, 924.2 KB)
CGU Fundamentals Home insurance (PDF, 879.9 KB)
CGU Landlords Residential Property insurance (PDF, 4.7 MB)
CGU Motor Vehicle insurance (PDF, 5.1 MB)
CGU Travel insurance (PDF, 6.7 MB)
CGU Boat insurance (PDF, 5.8 MB)
CGU Caravan insurance (PDF, 3.6 MB)
CGU Loan Repayment Protection (PDF, 988.1 KB)
CGU Essential Cover Loan Repayment Protection (PDF, 332.8 KB)
Swann Motorcycle insurance (PDF, 334.3 KB)
Swann Motorcycle Insurance Supplementary (PDF, 194.6 KB)
Telegraphic transfers (PDF, 727.7 KB)
AEA-V Income Protection Insurance Scheme (PDF, 184.8 KB)
Allianz Loan Cover Insurance (PDF, 133.6 KB)
Allianz 5 Year Mortgage Repayment Insurance (PDF, 389.0 KB)
Other guides
Financial hardship assistance application form (PDF, 152.4 KB)
Financial hardship assistance brochure (PDF, 81.5 KB)
Home loans matrix (web page)
Home/investment loan packages matrix (web page)
Personal loans matrix (web page)
Complaints & disputes resolution guide (PDF, 93.2 KB)
Privacy policy (PDF, 103.7 KB)
Privacy notice (PDF, 103.0 KB)
General descriptive information about operation of accounts & account facilities (PDF, 97.1 KB)
Things you should know about your cheque facility (PDF, 149.4 KB)
Things you should know about your proposed credit contract (PDF, 140.2 KB)
Fraud prevention (PDF, 90.7 KB)
Budget planner (PDF, 157.1 KB)
Portfolio planner (PDF, 183.7 KB)
Visa emergency overseas toll-free numbers (PDF, 109.9 KB)
Cashcard ATM (for PIN change) (PDF, 145.7 KB)
Complaint form (PDF, 103.0 KB)