Want to change your PIN?

If you know what your current PIN is, here are the different ways you can change it:

1. Via internet banking
   
   Step 1. Log in to internet banking.
   
   Step 2. Go to My Preferences >
   (a) My Profile > Contact details and check that we have your current mobile phone number, and 
   (b) Change Visa Card PIN and follow the prompts to select a new PIN.
   
   Step 3. We'll send a one-time password to your mobile phone, so make sure you have your mobile handy.
   
   If you're not yet registered for internet banking, you can register today by calling 13 63 73. 
2. Visit a BankVic branch
   You can also visit one of our branches to change your PIN. This service is free for members.
   
3. The BankVic App
   Your PIN can also be changed via the BankVic App. 

Forgot your PIN?

If you can’t remember your current PIN and need a new one, you can do one of the following:

1. Visit a BankVic branch
   Visit one of our branches to get a new PIN. This service is free for members.
   
   
2. Select a new PIN online via internet banking
   
   Step 1. Log in to internet banking.
   
   Step 2. Go to My Preferences >
   (a) My Profile > Contact details and check that we have your current mobile phone number, and
   (b) Change Visa Card PIN and follow the prompts to select a new PIN.
   
   Step 3. We'll send a one-time password to your mobile phone, so make sure you have your mobile handy.
   
   If you're not yet registered for internet banking, you can register today by calling 13 63 73.
   
   
3. Request for a new card
   You also have the option to request for a new card and a new PIN via the BankVic App or at any of our branches. Please note that a fee will apply if you request for a new card. Important note about regular payments: As you'™ll be issued with a new card number and expiry date, remember to update your card details with other organisations where you have set up direct debit arrangements.