Update personal details

3 easy ways to change your personal details:

  1. Log in to online banking.
  2. Call 13 63 73 option 3.
  3. Visit a branch.

How to change your personal details via online banking

Internet banking

  1. Log in to internet banking.
  2. Go to My preferences > My profile.
  3. You can change either your address or email 
Please note: If you wish to update your phone number, please do so via mobile banking, the BankVic app or by calling us on 13 63 73.

Mobile banking

  1. Log in to mobile banking.
  2. Go to More > Personal details.

BankVic App

  1. Log in to BankVic App.
  2. Go to "Account Balance". Click on the menu on top left hand side. 
  3. Select "Additional Services". Select "Personal Details".
  4. Update your contact details and select "Confirm".

Useful information

  • Remember if calling us or visiting a branch to change your details, you'll be asked to verify your identity.
  • You can only change your personal details, and not those of your spouse or partner. More importantly, if you're a parent and changing addresses and contact details, remember to change your children's contact details too.
  • If you have taken out insurance policies through us and changed your details via online banking, you still need to call 13 63 73 option 5 so we can update your details on the insurance policies as well.

BSB: 704-230

Police Financial Services Limited - ABN 33 087 651 661
AFSL 240293 Australian Credit Licence 240293
General Enquiries 13 63 73
Copyright 2017