Many internet service providers have spam filters to give you greater control over the emails you receive and to help you avoid junk email.

Unfortunately, these filters may block emails you wish to receive from us. To avoid this, you will need to add donotreply@bankvic.com.au to your email address book and update your anti-spam program whitelist or filters.

An email whitelist is a list of contacts that the user deems are acceptable to receive email from and should not be sent to the trash folder.

Spam filters can contain sender whitelists and blacklists, as well as key words to look for in emails. If a spam filter keeps a whitelist, mail from the email addresses, domains, and/or internet provider addresses listed will always be allowed.

Follow the steps outlined to whitelist us in the more commonly-used email providers. Please note that these instructions may not be exact and you’ll still need to refer to your provider’s manual or help files if necessary.

1. Go to Options > More options.
2. Under Junk email, select Safe and blocked senders.
3. Select Safe senders.
4. Type donotreply@bankvic.com.au into the box and select Add to list.

1. Go to Mail Options > Filters.
2. Select Add Filter.
3. In the top row labelled From header, make sure Contains is selected in the pull-down menu.
4. Select the text box next to that pull-down menu, then enter donotreply@bankvic.com.au.
5. At the bottom where it says Move the Message To, select Inbox.
6. Select Add Filter again.

1. Go to Contacts.
2. Select Create Contact on the top menu.
3. Type donotreply@bankvic.com.au in the primary email box.
4. Select Save.

1. Go to File > New > Contact.
2. Create a contact in your address book for donotreply@bankvic.com.au (copy email address into the Email field and select Save and Close).
3. From your inbox, go to Tools > Organise.
4. Under Ways to Organise Inbox, select Using Folders.
5. Create a rule to Move new messages donotreply@bankvic.com.au to Inbox and then select Create.
6. Close the dialogue box and return to Outlook.

1. Go to Mail OptionsAddress Book.
2. Select Add / Add Contact.
3. Type in donotreply@bankvic.com.au into Screen Name and select Save.

1. Log in to internet banking.
2. Go to Accounts > eStatements.
3. A new window will open with a list of available eStatements.
4. Choose the statement you wish to view, save or print, and it will open in a new window (note: you will need Adobe Acrobat Reader to view your eStatements).
   

Unfortunately eStatements are currently unavailable on the BankVic mobile App.

Presently iOS is not compatible with eStatements. BankVic is currently working on compatibility.

Some older browsers will attempt to download the statement as ProcessPage.apsx. If this occurs, you can rename the file to something you wish such as January_statement.pdf. This will then save the file as a PDF.

Statements are listed in statement number order. Because of this, the second statement may appear lower in the list.

No. This can only be done by clicking on ‘Download Transactions’ from the welcome page.

To receive eStatements, you must be a registered internet banking user. > Register now

Once you’ve registered, you can apply online for eStatements.

You will receive an email notifying you that your eStatement is available to view via internet banking. You will need to ensure you provide a valid email address and notify us if it changes.

We would like to assure you that this email doesn’t contain your statement details – it is simply a notification that your eStatement is ready to be viewed online.

Your statements for the quarter ending March, June, September and December will be available in the first week of the subsequent month, ie Statements for the March quarter will be available in the first week of April.

No. It is important to ensure your email address is one you regularly access, correct and up-to-date at all times.

No. If you elect to receive eStatements for your membership, you will receive all your account statements electronically.

To change your designated email address, you can contact us or do it yourself via online banking as follows:

Internet banking:

1. Log in to internet banking.
2. Go to My Preferences > My profile.
3. Select Contact details and update your email address.
4. Select OK to submit the changes.

Mobile banking:

1. Log in to mobile banking.
2. Go to More > Personal Details.
3. Select Contact and update your email address
4. Select Confirm to submit the changes.

No. If you have questions about your account, you’ll need to contact us.

No. This service is currently unavailable. 

We have made the decision to register all our new members onto eStatements as the majority of our members do their banking and check their accounts regularly online. As postage costs are increasing, we would rather direct this money into increasing our support to our member communities and continued investment into our products and services.

With members being able to track their transactions online 24 hours a day using internet and mobile banking, debit card statements will be now be available quarterly. Credit card statements will be available monthly.

Your eStatement will be delivered electronically as a PDF file and presented in Adobe® Acrobat Reader. To save your statement, select the Save a Copy icon in the toolbar and choose a location on your hard drive to save the PDF file to. Then re-name the statement file and select Save.

Yes, you can print your eStatements in internet banking. All statements can be printed in PDF format as a replica of your paper statement.

Your statement is available online for up to seven years from the date appearing on your statement.

As with paper statements, the eStatement notification will be sent to the primary account holder – first named account holder. However, the secondary account holder may also choose to receive eStatement notifications. Contact us if you wish to set this up.

If you’re not receiving your email notifications and we have the correct email address, it’s possible that your email provider designates our eStatement notifications as junk mail and sends these to a ‘junk mail’ folder. You’ll need to contact your local internet service provider and ask for instructions on how to allow notices from donotreply@bankvic.com.au to be on their ‘safe’ list or to be delivered directly to your Inbox.

You can also read our tips on whitelisting and anti-spam programs to ensure emails from us don’t end up in your ‘junk mail’ or ‘spam’ folders.

We understand some members do not have access to the internet and for these members, we will send out paper statements on a quarterly basis.

Yes. If after receiving one bounced email in response to an email notification we sent to you, you will start to receive paper statements again for the next cycle. You’ll see a message in that paper statement advising you to contact us in order to start receiving eStatement notifications again.