When doing external transfers please check the account details you have entered – the account name cannot be verified by us prior to sending your funds. Incorrect information may result in funds being credited to the account of an unintended recipient if the BSB number and/or identifier do not belong to the named recipient, and loss of funds should they not reach the intended recipient. It may not be possible to recover your funds from an unintended recipient.
If you do make an error, please let us know and we will action a Mistaken Internet Payment request where we will contact the unintended recipient’s banker and request the payment be returned. An error in a BPAY transaction is not a Mistaken Internet Payment and has its own investigation process. Your online banking terms and conditions includes our obligations for these reports and the ePayments Code explains further.
Before you apply...
Remember to read our Product Disclosure Statements:
and General Information, Terms and Conditions (PDF) which contains the terms and conditions for the Multipack Account and the access services, and the Financial Services Guide (PDF) which tells you about us and the services we offer.
Any advice is general, so it may not be right for you. Before acting on the advice you should consider whether the advice is appropriate for you. Before you make any decision to acquire the online banking service you should obtain and consider the Non Cash Payment Services Product Disclosure Statement available from our website, any branch or by calling us on 13 63 73 For further information on the ePayments Code contact us or go the Australian Securities and Investments Commission website. Terms and conditions for our redraw facility are included in our loan product’s Terms of the Credit Contract. Terms and conditions and product disclosure statements for our savings accounts and term deposit that can be opened online are available on our internet banking site and in our General Information, terms and conditions booklet which is available on our website and on request.