We are a member of the BPAY Scheme, an electronic payments scheme through which you can request us to make payments on your behalf to organisations, or billers.

The BPAY bill paying service provides you with an alternative when paying your bills via automated telephone banking, internet banking or mobile banking.

Important advice on BPAY Security

Because the BPAY facility is accessible online via online banking or by Rapid Response, you need to be aware of the inherent potential risks associated with any online or phone service. No one (including us) is able to offer a 100% guarantee that data transmitted over the internet is absolutely secure. We advise all online banking users to employ their own anti-virus and security measures to further help protect themselves against any unauthorised access to their transactions. It is also most important that you keep your online banking password confidential and remain watchful for any unauthorised transactions occurring on your account. This will help you to report the loss, theft or misuse of your password to us in a timely manner, and lessen the likelihood of being liable for all or part of any financial loss suffered.

With regard to our automated telephone banking facility, you need to be equally careful in ensuring your access code remains known only to you for all the same reasons listed above.

It is also important to be mindful that some phones have a memory ‘redial’ so where possible we recommend NOT USING such phones in hotels and other accommodation, to conduct your phone banking transactions.

Please note there is a $5,000 transaction daily limit to external transfers, contact us if this is inconvenient and we can change this limit.

Here's how you transfer money via internet banking.

1. Log in to internet banking.
2. Go to Payments > Transfer money.
3. Select which account you wish to Transfer From.
4. Select who you wish to Transfer to. You can choose to transfer to your list of internal accounts, internal or external personal payees. Alternatively, to transfer to a new payee, choose Pay New and then enter the BSB and bank account details of the person whom you wish to pay¹.
5. Enter a reference for the transaction, a nickname for the payee if you wish to save it for future use, and the amount you wish to transfer.
6. Choose when you wish to make the transfer, either Transfer Now, Once On or Recurring. If you select Once On or Recurring, you will be prompted to enter the date on which you wish to make the payment.
7. Click on Next and you'll be prompted to enter your internet banking password again before clicking OK to complete the transfer.

¹ Important note: Please check the account details you have entered, the account name cannot be verified by us prior to sending your funds. Incorrect information may result in funds being credited to the account of an unintended recipient if the BSB number and/or identifier do not belong to the named recipient, and loss of funds should they not reach the intended recipient. It may not be possible to recover your funds from an unintended recipient.

If you do make an error, please let us know and we will action a Mistaken Internet Payment request where we will contact the unintended recipient and bank and request the payment be returned.  Your online banking terms and conditions includes our obligations for these reports and the ePayments Code explains further.