Use your Visa Debit card and Visa Credit card at any ATM displaying the Visa symbol anywhere in Australia or overseas.
You can also use your card at eftpos terminals across Australia or to make purchases over the phone or via the internet.
Card skimming is an illegal act where criminals steal account information from account holders. Through an ATM or eftpos device and from a Visa card's magnetic stripe, card details are transferred to a counterfeit card for fraudulent use. The skimmers place a device, a fake card slot over the original ATM card slot, that reads the magnetic strip on the card. They sometimes place digital cameras in the vicinity to record people when entering their PIN.
We monitor all Visa card transactions for unusual or suspicious activity - even when you're shopping overseas or online.
As you make a purchase online using your Visa card, VbV assesses the risk of the transaction based on a number of factors. You may be asked to confirm some personal details such as:
If you do not recognise a card transaction you should immediately notify us by calling Service & Sales on 13 63 73 (8am-7pm, Monday to Friday, 9am-12noon, Saturday). If overseas, call +613 9268 9373. It is important that you let us know as soon as possible, as a delay in letting us know may result in further losses and your incurring liability for the unauthorised transactions. The card terms and conditions also explain how to report a suspicious or unauthorised transactions and liability in the event of loss.
Interest rates apply to the credit card, line of credit and overdrafts. The interest rates are variable and subject to change at any time. Any advice is general, so it may not be right for you. Before acting on the advice you should consider whether the advice is appropriate for you. Before you make any decision to acquire the Visa Debit Card, Multipack Savings or Ezepac Account you should obtain and consider the relevant Product Disclosure Statement available from our website, any branch or by calling us on 13 63 73 Credit card, overdraft and Line of Credit: credit approval criteria applies. Fees and charges also apply. Information on our terms and conditions, interest rates and fees and charges is available on request or application.