You’ll enjoy the following benefits with our regular payments service:
Always remember to keep track of when your regular payments are due for automatic deduction and take the time to double-check that there are sufficient funds in your account to fully cover the bill amount, to avoid the possibility of having to pay a dishonour fee for a rejected payment due to insufficient funds.
To avoid dishonour/overdrawn account fees, always ensure that you have sufficient funds in your accounts prior to the payment due date.
If a regular payment is rejected after three attempts, the next regular payment to be effected will be for the amount of the initial authorised payment only. A regular payment will be cancelled if it is rejected on three consecutive due dates. Account holders will be advised in writing of these rejections and cancellations.
Also, ensure that you set up the regular payment for the correct amount to the correct recipient and account details. If you make an error, let us know immediately and we will investigate the Mistaken Internet Payment, contacting the unintended recipient’s bank and requesting they return the funds. Please note it may not always be possible to recover your funds from an unintended recipient.
If a regular payment is made which appeared to us to be from you (or made on your behalf) but you did not actually give authority, we will credit your account with the amount of that unauthorised payment. However, you may be required to pay us the unauthorised amount if in investigating the unauthorised transaction:
For information about liability for unauthorised transactions, please read our General Information, Terms and Conditions (PDF).
Regular Payment Authorities can be terminated in several ways, including:
Before you set up a regular payment, remember to read the Product Disclosure Statements available for download below, from any branch or by calling 13 63 73.
We also recommend that you download and read the following information which is also available from any branch or by calling 13 63 73:
|3 easy ways to set up regular payments|
Log in to internet banking
13 63 73 option 3
8am-7pm, Monday to Friday
Setting up a regular payment to a social club?
If you would like to set up a regular payment to your social club, call 13 63 73 for assistance.
Here’s some additional information about how regular payments work.
This advice is general, so it may not be right for you. Before you make any decision to acquire a non-cash payment service you should obtain and consider the relevant Product Disclosure Statement available from our website, any branch or by calling us on 13 63 73