You'€™ll enjoy the following benefits with our regular payments service:

• no access or postage costs
• you're in control of the payment
• assists you with money management
• accessible via internet and mobile banking
• your bills can be paid automatically
• automatic payment retries (3 business days) to allow for unforeseen delays with salary or direct credits (more information about what happens if a regular payment is rejected can be found in the 'Important advice' section) 
• payments processed 3 times a day to give you more payment flexibility
• convenient access to payment history and receipt details via internet, mobile banking or via your account statement
• you can authorise to have payments of a regular amount, frequency and payee automatically deducted from any ‘at-call’ savings account you nominate
• Regular Payment Authorities can be created, altered or cancelled by you (or your authorised signatory) by the close of business day prior to the payment due date.

Keep a schedule of all your regular payments

Always remember to keep track of when your regular payments are due for automatic deduction and take the time to double-check that there are sufficient funds in your account to fully cover the bill amount, to avoid the possibility of having to pay a dishonour fee for a rejected payment due to insufficient funds.

What happens if a regular payment is rejected?

To avoid dishonour account fees, always ensure that you have sufficient funds in your accounts prior to the payment due date.

If a regular payment is rejected after three attempts, the next regular payment to be effected will be for the amount of the initial authorised payment only. A regular payment will be cancelled if it is rejected on three consecutive due dates. Account holders will be advised in writing of these rejections and cancellations.

Also, ensure that you set up the regular payment for the correct amount to the correct recipient and account details. If you make an error, let us know immediately and we will investigate the Mistaken Internet Payment, contacting the unintended recipient'€™s bank and requesting they return the funds. Please note it may not always be possible to recover your funds from an unintended recipient.

Unauthorised regular payments

If a regular payment is made which appeared to us to be from you (or made on your behalf) but you did not actually give authority, we will credit your account with the amount of that unauthorised payment. However, you may be required to pay us the unauthorised amount if in investigating the unauthorised transaction:

• we cannot recover the amount from the person who received it within 20 banking business days, and/or
• the payment was made as a result of a payment instruction which did not comply with our prescribed security procedures.

For information about liability for unauthorised transactions, please read our General Information, Terms and Conditions (PDF).

Terminating regular payments

Regular Payment Authorities can be terminated in several ways, including:

• at the instruction of the account holder or authorised signatory (where you set up the regular payment through online banking, you can also cancel it yourself)
• when the stipulated term of authority expires (where an expiry date is provided)
• on the closing of an account
• upon full repayment of a loan
• when a regular payment has been rejected three times.

Before you set up a regular payment, remember to read the Product Disclosure Statements available for download below, from any branch or by calling 13 63 73.

• Part 1 Non-Cash Payment services (PDF)
• Part 2 Fees and Charges (PDF)
  

We also recommend that you download and read the following information which is also available from any branch or by calling 13 63 73:

• General Information, Terms and Conditions (PDF) which contains the terms and conditions for our regular payments.
  

Setting up a regular payment to a social club?
If you would like to set up a regular payment to your social club, call 13 63 73 for assistance.

Here’s some additional information about how regular payments work.

• Your instruction needs to be given in accordance with the operating authority on your account.
• Your account will be debited for the nominated amount, and payment will be forwarded to your nominated recipient.
• If the due date for payment falls on a weekend or public holiday, the due date will be the next working day after that due date.